Customer Care

Find the answers to questions most frequently asked by our customers in this section. If you still have questions, Contact Us, and we'll get back to you with the answers.

Do you ship year-round?

We do not ship during the months of June through August due to high temperatures. If you live in the Chicago area, you are most welcome to pick your orders up from our warehouse in Northbrook, IL.

Will I receive any notification that my order has been shipped?

You will receive an email confirmation that your order has been received and again when your order has shipped.

How will my order be shipped?

Our company shipper is FedEx. All orders ship FedEx Ground unless you choose 2nd day or overnight.

Gotta Sweet Tooth Gift Baskets

Can I place large orders online?

All orders may be placed on-line. However, if you are a corporate buyer with a larger order, you may call us directly at 1-847-272-5650 to assist you with client lists and scheduling. However you choose to place your order, early notification is strongly recommended.

How do I send you my shipping list?

You may send us your shipping list via e-mail on an excel spreadsheet. We will ship your selection to each individual on your list, and include a note card with your personal message. You will receive more detailed instructions on how to send your list after check-out.

How long may I keep my confections after I receive them?

Our candies are made with the finest ingredients. It is suggested that you enjoy them within a few weeks or freeze them for longer shelf life.

What is your refund policy?

We take great care to ensure your order arrives in the best condition possible. However, it is possible that some damage could occur during shipping. If you are displeased with your order for any reason, please call us at (847) 272-5650 and we will replace the product or refund your money at our discretion

What if I want an option that's not shown?

All of our confections are custom made to your order. If you don't see an option listed, chances are we can make it! Contact Us, and we'll be happy to assist you.